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RCIP Customer Information
This service agreement covers network access to the subscriber, whether an individual or a company and does not extend to any other person or corporation, including affiliates(s).
RiverCity Internet Providers, Inc., or another authority, may determine inappropriate usage of this account, and all use privileges may be revoked. If this action becomes necessary, the subscriber will be informed in writing and will be reimbursed unused fees on a pro-rated basis. The description of an unmetered account is an account which averages five hours of live connection time per day. Subscriber is required to log off when not actively using the connection. Dedicated accounts are available for continuous connections.
Subscriber must be aware that RCIP makes no warranties, either expressed or implied, for the fitness or marketability of information obtained through the service for a certain purpose. RCIP takes no responsibility for any damages or losses suffered by the subscriber as a result of the use of this Internet service. This disclaimer includes the loss of data from delays, non-deliveries, mis-deliveries, or service interruption caused by RCIP's own negligence or the subscriber's errors and/or omissions.
Dial-up users: contact your telephone service provider to verify that the River City Internet Provider modem dial-up number you intend to use is a local call from your location. You may be subject to additional charges from your telephone service provider, depending on your location and calling plan. River City Internet Providers, Inc. can not be held responsible if long distance or other communications fees are incurred.
Use of other organizations' networks or computer resources are subject to their respective permission and terms of agreement. Any violation of this policy may result in immediate termination of the subscriber's account with RCIP. RCIP Services shall not be used to send unsolicited advertising or promotional materials to other network users. Violation of this condition may result in fines, penalties, court fees and other compensation do to network loss.
The owner of any type of River City Internet Providers, Inc. account or service will be held responsible for any abuse of that account or service, regardless of whether the owner was the actual initiator of the abuse.
River City Internet Providers, Inc. keeps information about its customers, such as: names, addresses, telephone numbers and details about RCIP services used by the customer. River City Internet Providers, Inc. will not otherwise disclose any information about its customers to any other third party without a court order or other legitimate legal proceedings. In particular RCIP will not release any customer email addresses to any third party.
River City Internet Providers, Inc. will use its best efforts to provide all services to get your computer connected to the Internet but can not be held responsible for hardware or software malfunctions or assist in servicing or repairing your equipment. In such cases, the technical support staff will gladly refer you to outside sources for assistance. RCIP reserves the right to cease providing over-the-phone technical support to any customer.
Payment is due in advance of each due date, under the terms stipulated on the customer contract. Terms may include payment by credit card or personal check, monthly, quarterly or semi-annual payments, and discount with prepayment. Account is considered delinquent if payment is not received within 10 days of the due date and may result in immediate suspension. Rejection of your credit card account or a returned check may result in immediate suspension. There is a $10.00 service fee for reinstating a suspended account. There may be an installation charge for a new service and for any additions to that service. Please contact our office for information on the many exciting services offered by RCIP.
RiverCity Internet Providers, Inc. reserves the right to cancel an account for just cause. Notice of cancellation will be made by U.S. mail or E-mail, reimbursing unused fees where appropriate. Just cause may include, but is not limited to, misuse of the Internet by inserting obscene or threatening material.
Cancellation of contract: 30 days notice is required for cancellation of contract and must be in writing and sent either by US mail, fax, or E-mail to RCIP. Prepaid fees may be reimbursed on a prorated monthly basis.
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